Help
Frequently asked questions
Answers to the questions we hear most. Can't find yours? Reach out below.
Basics
Yes — your designs are saved as projects in your account. Signing up takes your name and email; we send a code to that address to sign you in.
When you create a project, pick your bust size (in cm or inches), ease, neckline, yarn and gauge — the app works out the yoke construction and stitch counts. You can change them later in the project settings.
Yes — edit your palette at any time and every cell using that color updates automatically.
Projects & account
Yes — every change is saved to your account as you draw. The status in the top bar shows when it's saved.
As many as you like. On My projects you can duplicate a project, delete it, or mark it as knitted.
Go to Profile → Delete account. We email you a code to confirm, then your account and all its projects are deleted.
Downloading
Download → Chart saves a PDF: your size, gauge and stitch counts on the first page, the chart with a color legend on the second. Download → Preview lets you pick a PNG with a transparent background: the sweater, the flat yoke, or both together. Download → For social media saves a ready-made post picture and gives you a caption with your project's details to copy.
The app knows how many increases (or decreases) your size needs. If the chart has a different number of shaping symbols, it warns you before exporting — you can fix the chart or export it as it is.
Every cell except the grey strips. Each increase or decrease symbol leaves its column grey up to the neck: those cells have no stitch yet, so they aren't counted, the preview skips them, and the PDF shows them as plain grey.